Refund and Returns Policy

Effective Date: June 11, 2026
Last Updated: June 11, 2026

At ProMart LLC, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This policy outlines the terms and conditions for returns, refunds, and exchanges.

1. 30-Day Return Policy

We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return. To be eligible for a return, your item must meet the following conditions:

The item must be unused, unwashed, and in the same condition that you received it.
The item must be in the original packaging, including all tags, manuals, and accessories.
You must provide the receipt or proof of purchase (Order ID).

2. Non-Returnable Items

For health, safety, and hygiene reasons, certain items cannot be accepted for return once opened or used. The following items are non-returnable:

Health & Beauty: Opened skincare products, cosmetics, personal care items, vitamins, and supplements.
Pet Supplies: Opened pet food, treats, chew toys, and grooming products.
Other Non-Returnables: Gift cards, downloadable software products, and items marked as “Final Sale” or “Clearance.”

Note: If an item arrives damaged or defective, it can still be returned regardless of the category. Please see the “Damaged or Defective Items” section below.

3. How to Initiate a Return

To start a return, please follow these steps:

Contact our customer support team at support@promartllc.com within 30 days of delivery.
Include your Order ID, the name of the product(s), and the reason for the return.
Once your request is reviewed and approved, we will email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Please do not send your purchase back to us without first obtaining an RMA number. Items returned without an RMA will not be accepted.

4. Return Shipping Costs

Buyer’s Remorse: If you are returning an item because you changed your mind or ordered the wrong size/color, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Our Error / Defective Items: If you received a damaged, defective, or incorrect item, ProMart LLC will cover the return shipping costs. We will provide you with a prepaid shipping label.

5. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved: We will initiate a refund to your original method of payment (Credit Card, PayPal, etc.).
Processing Time: You will receive the credit within 5 to 10 business days, depending on your card issuer’s policies.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. If you’ve done all this and still have not received your refund, please contact us at support@promartllc.com.

6. Damaged, Defective, or Wrong Items

Please inspect your order immediately upon reception. If the item is defective, damaged, or if you receive the wrong item, you must contact us within 48 hours of delivery at support@promartllc.com so that we can evaluate the issue and make it right. Please include clear photos of the damage and the packaging.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the exact same item (e.g., a different size or color), send us an email at support@promartllc.com. If the new item is of higher value, you will be required to pay the difference.