Return and Refund Policy

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At ProMart, we’re committed to a hassle-free online shopping experience for U.S. customers. Most products purchased on promartllc.com are eligible for return within 30 days if unused, in original packaging, and with proof of purchase. Some exclusions apply (e.g., personal care, perishables, final-sale items). To start a return, email returns@promartllc.com. Shipping fees are non-refundable unless due to a shipping error on our part.

Detailed Return & Refund Policy

At ProMart LLC, we prioritize your satisfaction and strive to make your online shopping experience smooth and worry-free. As a trusted U.S.-based online store, we proudly offer a clear and customer-friendly return and refund policy for our valued customers shopping at promartllc.com.

Eligibility for Returns

  • Most items purchased from our multi-vendor e-commerce platform are eligible for return within 30 days of delivery.
  • Items must be unused, in their original packaging, and include valid proof of purchase.
  • Personal care products, perishables, or customized goods may be non-returnable for health and safety reasons.

Non-Refundable Charges

Shipping costs are non-refundable unless the return is due to our error, such as a damaged, incorrect, or defective item.

How to Initiate a Return

To begin a return, contact our customer support team at returns@promartllc.com with your order number, product details, and reason for return. We’ll provide return instructions to ensure a smooth process.

Refunds Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund request.
  • If approved, a refund will be processed to your original method of payment within 5–10 business days.

Damaged or Defective Items

If you receive a product that is damaged or defective, please email us within 48 hours of delivery with photos and a description of the issue. We will promptly resolve the matter with a replacement or refund.

Contact Us

For any questions related to our return policy, email us at support@promartllc.com. Our team is here to help ensure you have a reliable and secure shopping experience at ProMart LLC.